Operation consists of team of operational specialists dedicated to specific areas. Their reporting structure allows for the department to be independent and completely objective when it comes to service related concerns non-conformance reports, investigations etc.
Operations in Security Embassy is all about regular audits and service evaluation, to ensure client satisfaction. Quality processes are very much the basic of our success and with operations being a controlled environment we shall be able to offer our clients a superior, consistence service.
We believe our service delivery shall give Security Embassy the reputation of a company to reckon with. Sustainability means that Security Embassy clients more often than not re-award a contract to us. The Security Embassy motto “things don’t go wrong, they start wrong” and Security Embassy shall ensure that we make a huge impact on-site when we take over client’s Security.
By leaving security with the expects, our client shall have the peace of mind to concentrate on their core business responsibilities our client diverse base, each with their own requirements and security needs. And therefore it is necessary to have a multi-level interaction, from executive to operational level between ourselves and our clients. It forms the basis of the business relationship – one which will continue for a number of years because our approach is to manage, to measure and to control your security.
Due to the operational infrastructure Security Embassy shall have in place all the area of foot print, we offer our clients.
• Open communication line between our clients and Security Embassy
• A pro-active, service driven approach to security with consistence service levels
• A service scorecard and an action plan with the time line in the case of a low score
• Regular site audits and security risk assessments with ongoing recommendations
Operation team are responsible for site start-ups -, client service – and monthly service client evaluation meetings, operations questionnaires and monthly site audits, etc.
Service delivery in Security Embassy operations is based on KPI’s and therefore the management must perform diligently in order to maintain and improve the quality of our service and to demonstrate Security Embassy’s commitment to “Service Excellence”.
Security Embassy does not start a contract we start a relationship – we start a relationship that is based on trust honesty and integrity. We shall be the security company with the ability to manage our client requirements – a recognized leader in the industry with passion for what we do. We look forward to working with you.